FAQs

FREQUENTLY ASKED QUESTIONS

How do I log on?

Click the “sign in” button on the top right hand sign of your screen.

Note: When you log in for the first time, please be sure to read over the E-Group Rules and click on the ‘I Accept’ box at the bottom of the E-Group Rules & Etiquette page. You will need to accept these rules before continuing.

How do I renew my membership dues?

Sign on to your Key Contact's record.  Click on your profile and there will be a renew button.  Or you may click the "renew" button at the top of the iwantmyNAELB community site.  There will be a renew button lit up in orange if it is time to renew.  If you have a question as to your log in information for your Key Contact or your company's expiration date, please call 800-99-NAELB or email info@naelb.org.

What is the MEMBERS ONLY section?

This is where the access to all features & benefits for paid members is available.

How do I update my Profile?

Sign in using the green sign in button in the top right hand corner of the screen. Once signed in, click the arrow next to your picture (or placeholder picture) where the sign in button used to be.  Click “Profile”.  Follow the prompts to fill in your information, link to social networks, etc. 


How do I Verify a Member/ Find People in NAELB Member Companies? Click the “Verify a Member” tab in the green menu bar at the top of the screen and use the fields to search the company or person you are looking for.


Where do I find the other discounted programs such as the discounted credit reports & more?  Hover over the Members Only tab on the green menu bar at the top of the screen after you have logged in and selecting “Purchasing Plans”.


COMMUNITIES:

What is a Community?

A community is your go-to place to stay in the loop with all things NAELB. It is an exclusive members-only networking tool designed to help you connect with thousands of association members. You can ask advice, share expertise, connect with other members and even share large files without cluttering your inbox.

 

Joining a Community

You are automatically subscribed to the all-members Open Forum. You can also find and join additional communities under the ‘Communities’ tab on the home screen. Simply browse the communities available and click ‘join’ to add yourself to any additional communities of interest. 

 

Starting a New Discussion Post

From the homepage, click on the “Participate” tab and then “Post a Message”.

 

You can also post a message by clicking on the “Communities” tab and choosing your desired community. From there, click on the “Discussions” tab and click on the green button at the right that says, “Post New Message”. Enter your subject, choose the community you wish to post the message into, type your message, attach any necessary documents and click send.

 

You can also post a message directly from your email account without having to log in. In one of the emails you receive from iwantmyNAELB community site, you will see a link at the top that says, “Post New Message Online”. Click on that link, type your discussion post and click send.


Responding to Discussion Posts

If you are replying while logged in to iwantmyNAELB community site, click on the blue “Reply to Discussion” button to send your message to the entire community or click on the drop down arrow and then “Reply to Sender” to reply privately to the original sender.

 

There are three ways to reply to a discussion post: 

  • Reply to Discussion- reply to everyone in the group
  • Reply to Sender- reply privately to the original sender

  • Reply by Email- reply directly from the email notification you receive without having to log in to the community website. To do this, simply click on the blue “Reply All Email” button at the top right of each message.

We recommend replying to the sender for simple comments that add little value to the overall discussion (ex/ thank you); and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from. 


You can also reply directly from your email account. Simply click on the blue “Reply All Email” button at the top right of each message.

 

Creating a Library Entry

To upload a document to a community, click on the “Participate” tab and then “Share a File”. Enter a title for your library document, select the community you wish to enter the document in, choose the document type and click next.

 

You can also upload a document to go with the discussion post you are writing. You will see an “Attach” button at the bottom of the page. Click on that button and insert your document. That document will then be linked to your specific discussion post.

 

Leaving a Community

Go to your profile page, click on the My Account tab and then Subscriptions. Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the communities you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated.   

 

Sorting Discussion Threads

The iwantmyNAELB Community Site gives you two options to sort the discussion posts: sorting by thread or sorting by most recent.

 

The iwantmyNAELB Community Site automatically defaults to sorting by thread, so if you prefer to sort all of the posts by date, please see below. Take a look at the screenshot for further assistance.


Where can I find the LeasingLogic newsletters?

Click the “News” tab on the top menu bar of the site and click “Leasing Logic”.

 

How do I access the Distance Learning Videos?

After signing in, click the Education tab on the green menu bar at the top of the screen, then click “Distance Learning”.


Who can I contact if I have difficulties?

502-574-9025